Operation Specialist (m/w/d)

Referenz-Nummer: JR-0017625
Gestalten Sie mit uns die Zukunft der Luft- und Raumfahrt!
Als spezialisierter Personaldienstleister in dieser Branche bieten wir Ihnen die Möglichkeit, mit unserem angesehenen Partner ArianeGroup in der wunderschönen Region Bremen zu arbeiten. Machen Sie den nächsten Schritt in Ihrer Karriere als IT Operation Specialist (m/w/d) und werden Sie Teil eines innovativen Teams, das wegweisende Projekte vorantreibt.

Ihre Aufgaben

Monitor IT Servers and Systems

• Assessment of system data, error and reports
• Determine areas for improvement and repair
• Determine systems and servers are due for upgrades

Direct IT Technicians / Subcontractors

• Directing activities of IT technicians / Subcontractors
• Assessment of current department needs/inquiries
• Development of technician schedules

Development Department Policies

• Developing IT policies and procedures to ensure effectiveness and reliability
• Developing Service Level Agreements (SLAs)
• Developing Operation Level Agreements (OLAs)
• Developing guides for users and technicians

Resolve Help Desk Escalations

• If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem

Negotiate Vendor Contracts

• Negotiating contracts with IT service providers
• Assessing department and business needs
• Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates

Upgrades and Installations

• Manage updates and upgrades of IT servers and systems
• Support other IT department activities while upgrading systems and migrating organization data
• Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.

Active Directory

• Be in charge of all company domains
• Creation and management of directory infrastructure
• Monitoring, reporting and security of the company domains
• Group Policy creation, monitoring and compliance check
• Managing Trust relationships and Schema
• Creation and implementation of security templates
• LAPS-Management
• Yearly MS True-Up

Server Operations

• Ensure licensing compliance for Windows Servers Systems
• Define/create Images for Windows server systems (virtual and physical)
• Ensure compliance between server hardware and multivendor support contract
• General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations

Ping Federate

• Implement changes of attributes and applications inside Ping Federate
• Update and upgrade the Ping Identity software
• Maintenance of Ping Federate components
• Take part in meetings of the French Service Owner

Virtualization

• Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)
• Be in charge of Nutanix HCI systems
• Implementation of virtualization architecture design
• Coordinate implementations with IT Technicians and subcontractors
• Conduct system audit reviews
• Server capacity management
• Backup and disaster recovery planning

CITRIX

• Be in charge of plan, design, setup and manage Citrix environments
• Upgrading Citrix components
• Development of hardware infrastructure for the Citrix farm
• Knowledge to analyze Citrix components and their network configuration
• Configure and administrate Citrix ADC/NetScaler
• Developing Provisioning concept of Applications and Virtual Desktop on customer needs
• Create Images for Provisioning Services deployments and create delivery groups

TRELLIX- and WSUS-Services

• Install, upgrade and manage WSUS & TRELLIX instances
• Check for upgrading the components
• Coordinate implementations/upgrades with IT Technicians and subcontractors
• Define Update plans for new TRELLIX and windows updates
• Direct the subcontractor to approve the needed updates based on update plans
• Perform tests to ensure the updates are being installed correctly

(Aufgabenstellung in Englisch, da Projektsprache)

Ihr Profil

• Abgeschlossenes Studium in Informatik, Mathematik, Wirtschaftsinformatik, IT-Systemtechnik oder vergleichbare Qualifikation
• Mindestens 3 Jahre Erfahrung:

- Active Directory
- Windows Server, MS-SQL
- Virtualisierung (Citrix, VMWare)
- Speicher (NetApp, Q-SAN)

• Sehr gute Kenntnisse in SQL, MS-Office und MS-Project
• Sprachkenntnisse in Deutsch (verhandlungssicher) und Englisch (versiert)
• Teamplayer mit hervorragenden Kommunikationsfähigkeiten
• Service- und kundenorientierte Persönlichkeit mit hohem Verantwortungsbewusstsein
• Ausgeprägte Durchsetzungsfähigkeit

Unser Angebot

• Sicherheit durch einen unbefristeten Arbeitsvertrag
• Vielfältige Arbeitszeitmodelle zur individuellen Gestaltung angepasst an Ihre Lebenssituation
• Attraktive Bezahlung nach EG 10, ERA HH + Unterweser angelehnt an den Tarifvertrag der IG Metall
• 30 Tage Jahresurlaub
• Firmenfitness mit EGYM Wellpass
• Vielfältige Angebote und Rabatte über „Corporate Benefits“
• Umfassende Betreuung während des Einstellungsprozesses und natürlich auch als Mitarbeiter/in

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