Customer Collaboration Manager (m/f/d)

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. The job is also possible in part-time (80%+)

Ensure Customer Service Level (CSL) targets by optimizing flow of goods with our customers:

• Responsible for the coordination of efficient execution from order to delivery with focus on promotion quantities, bottlenecks, quotas. Acting as dedicated central contact for our trade partners.
• Ensure efficient communication and stakeholder management within customer´s supply chain for all order and delivery related topics including customer claims.
• Acting as responsible communication interface regarding customer order and delivery topics with Sales Key Account and CS&L functions (ATP, Forecasting, Log Ops, External Service)
• Focus on eCommerce

Main accountabilities:

• Responsible for the coordination of an efficient execution from order to delivery with focus on promotion quantities, bottlenecks and quotas. Acting as dedicated central contact for our trade partners related to all Logistics topics
• Be the key contact and ensure communication for all supply chain related topics for our trade partner in order to ensure aligned approach in customer topics with our Sales teams and within Supply Chain
• Ensure analysis and monitoring of customer ordering behavior and structure to define logistic optimization potential and recommend projects as part of our customer business plan and our Mondelez cost agenda. Drive and implement respective projects on time and with respective quality
• Work proactively on cost avoidance by using the excellent customer contacts to convince our trade partner to accept goods within trade life guarantee
• Steer and monitor customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behavior
• Verification and implementation of individual customer requirements through systems and interface function to increase effectiveness within the end to end process
• Support the German productivity agenda through data analytics and governance of RTM (route to market) projects

What you bring

• University degree in business administration or a similar degree with focus on Logistics, Sales, Customer Service
• Strong communication skills (internal and external stakeholder management)
• Strong skills in logistic data analysis and modelling
• Advanced skills in Microsoft packages specifically Excel, PowerPoint, SAP BI, SAP
• Ability to relate to and influence a diverse group of cross-functional stakeholders
• 3+ yrs background in CS&L or Sales roles with focus on eCommerce
• Strong skills in English and German language

We particularly welcome applications from people with disabilities. For further support during the application process, please contact the local employee representation for people with disabilities at [email protected] Maggiori informazioni sul ruolo aziendale Cosa devi sapere su questa posizione: Quali altre capacità ti serviranno: Istruzione/Certificazioni: Requisiti specifici per il ruolo: Requisiti di viaggio: Orari di lavoro: Le responsabilità di questa posizione verranno svolte nell'ambito di un modello di business regionale che è definito e gestito da Mondelēz Europe GmbH, Svizzera.

Supporto alla Relocation disponibile?

Nessun supporto disponibile per la relocation

Riepilogo business unit

Mondelēz International, Inc. consente alle persone di mangaire uno snack in oltre 150 paesi in tutto il mondo. Stiamo guidando il futuro dello snack con marchi iconici da far venire l'acquolina in bocca come i biscotti Oreo , belVita , LU e Ritz ; il cioccolato Cadbury Dairy Milk , Green & Blacks , Milka e Toblerone ; il formaggio Philadelphia e Dairylea e le gomme da masticare Maynards Bassetts , Trebor e Trident . I nostri più di 80.000 colleghi in tutto il mondo sono la chiave del successo della nostra attività. Grandi persone e grandi marchi. Ecco chi siamo. Unisciti al nostro viaggio per continuare a guidare il futuro degli snack in tutto il mondo offrendo lo snack giusto per il momento giusto in modo giusto. Mondelēz International è un datore di lavoro che offre pari opportunità e tutti i candidati qualificati verranno presi in considerazione ai fini dell’impiego a prescindere da razza, colore della pelle, religione, sesso, orientamento o preferenza sessuale, identità di genere, origine nazionale, stato di disabilità, stato di veterano protetto oppure qualsiasi altra caratteristica protetta dalla legge.

Tipo di lavoro

Contratto a tempo indeterminato Customer Collaboration (CLD) Customer Service & Logistics